TaxiPartsNYC Return & Refund Policy

Effective Date: July 10, 2026

Thank you for shopping with TaxiPartsNYC. We strive to provide quality new and used auto parts at competitive prices. Please review our Return & Refund Policy before making a purchase.

30-Day Return Policy

We accept returns on most eligible items within 30 days of the delivery date.

To be eligible for a return:

• The item must be returned in the same condition it was received.
• New parts must be unused, uninstalled, and returned in their original packaging with all accessories, manuals, labels, and hardware.
• Used parts must be returned in the same condition as received and must not be altered, modified, or damaged after delivery.
• A copy of your order confirmation or proof of purchase is required.

Non-Returnable Items

The following items are not eligible for return unless they were received damaged, defective, or incorrect:

• Electrical and electronic components
• Custom or special-order parts
• Installed, used, modified, painted, or damaged parts
• Fluids, oils, chemicals, paints, adhesives, and lubricants
• Clearance, closeout, or final sale items
• Gift cards

Used Auto Parts

Our used parts are inspected before shipment and are sold in good working condition unless otherwise noted. Because used parts may have normal cosmetic wear, minor scratches, fading, or other signs of previous use are not considered defects.

If a used part arrives damaged or is not functioning as described, please contact us within 7 days of delivery.

Damaged, Defective, or Incorrect Orders

Please inspect your order as soon as it arrives.

If you receive an item that is damaged, defective, or incorrect, notify TaxiPartsNYC within 48 hours of delivery by providing:

• Your order number
• A description of the issue
• Clear photos of the item and the shipping package

Once reviewed, we will arrange a replacement, exchange, or refund if the claim is approved.

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to our mistake or a defective product.
• We recommend using a shipping service that provides tracking and insurance.
• TaxiPartsNYC is not responsible for items lost or damaged during return shipping.

Refunds

After we receive and inspect your returned item, we will notify you of the status of your refund.

If approved:

• Refunds will be issued to the original payment method.
• Please allow 5–10 business days for your bank or credit card provider to process the refund.

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We will replace eligible items that arrive defective or if the wrong item was shipped. Contact our customer support team to arrange an exchange.

Order Cancellations

Orders may be canceled before they are processed or shipped. Once an order has shipped, it must follow this Return & Refund Policy.

Core Returns

For parts sold with a refundable core charge, the original core must be returned within the required timeframe and in rebuildable condition to receive the core refund.

Vehicle Fitment

Customers are responsible for confirming that the part fits their vehicle before purchasing. If you need assistance, please contact TaxiPartsNYC with your:

• Vehicle Identification Number (VIN)
• Year
• Make
• Model
• Engine Size
• Trim Level

We are happy to help verify compatibility before you place your order.

Warranty

Unless otherwise stated in the product description, used parts are sold as-is with no additional warranty beyond any warranty required by applicable law. Any warranty offered on specific products will be clearly listed on the product page.

Contact TaxiPartsNYC

If you have questions about returns, refunds, exchanges, or warranty claims, please contact us and include your order number so we can assist you as quickly as possible.